A chatbot is a tool that helps bring in potential clients from messengers, which enjoy an immense popularity today.
Here is what a bot can do, working in an automatic mode:
- Provide selling information on a product to the user;
- Give replies to typical questions;
- Collect client information (phone number, name, email, convenient time for appointments, purchases or talking to a manager, etc.)
It means a chatbot performs functions of an assistant and salesperson.
A tool like that can replace a whole staff of managers. And can also cut operating costs in a major way.